Ezi Car Rental Rotorua Airport

Contact Details

ROT Airport
837 Te Ngae Road, Rotorua Airport
Rotorua
New Zealand 3074

[email protected]

0800 545 000

Find Us

Our Rotorua Airport kiosk is conveniently located inside the Airport Terminal Building.

If you are unable to locate our branch:

Please phone +64 9 254 4397 or 0800 545 000 for directions from our staff.

Hours of Operation

Open all year round
Closed Christmas Day and New Years Day only

Monday to Friday: 8:00am – 6:00pm
Saturday: 8:30am – 5:00pm
Sunday: 8:00am – 6:00pm

Car Rental Rotorua Airport – Information

Hire a car from Ezi at Rotorua Airport will ensure you make the most of this unique area of Aotearoa New Zealand. Famed for the amazing geothermal activity in the area and the resulting remarkable landscape, Rotorua is also a hub for Māori culture in New Zealand. Hire a car and visit theses amazing sites. 

The closest petrol station is:
Z Te Ngae Road, 3kms on the right going into Rotorua City from the airport.

Vehicles

We are proud to offer you a wide range of vehicles at our Rotorua Airport location. At Ezi, value doesn’t mean compromise. As one of the largest car rental operators in Aotearoa New Zealand with a fleet of predominantly brand new vehicles, you can be confident you are in safe hands. We have everything from compact rental cars – great for couples or individuals wanting a smaller option for around city use, through to larger SUVs, 4WDs and Utes to hit the road in style and move more people in comfort.

Baby seat

Families, please remember that safety comes first! We have baby and booster seats available to hire. We recommend you to pre-book them, either by calling our customer service team on +64 9 254 4397, 0800 545 000 or by adding them directly to your booking while using our very simple online booking system.

Rotorua Airport – Pick Up Information

Location

Our Rotorua Airport branch is located conveniently in the inside the Airport Terminal Building. To pick up your vehicle, please make your way into the depot or to the Ezi Car Rental counter to collect your keys. If you are unable to locate our branch please phone +64 9 254 4397 or 0800 545 000 for directions from our staff. If you are requiring vehicle collection outside of the operating hours, please ensure you discuss this with our helpful team when booking your vehicle so we can do our best to accomodate you.

Driver’s Licence

In order to pick up your vehicle in no time, please remember that all drivers must have a current full driver licence at all times. If your licence is not in English, you must carry an official English translation or International Driver Permit (IDP) together with your original licence. Please be aware that most European licences don’t have their description fields in English and won’t be accepted without a translation document.

Credit Card

Please make sure you have a valid credit card or visa debit card is needed to hire with us as a bond is required on all hires. We will need to take an imprint of your card details at the time of pick up for the bond security. The applicable excess amount for your hire will be held as an authorisation on your card as security, and released at the end of your hire. We do not accept cash for the bond.

Walk-ins

Our Rotorua Airport branch is more than happy to take walk-in car rental bookings, depending on vehicle availability. Simply pop over to the Ezi Car Rental branch and our helpful team will be able to provide you with the best car rental rates available and help get you in a car and out on the road in no time at all.

Please call us freephone on +64 9 254 4397 or 0800 545 000 for directions anytime.

Rotorua Airport – Drop Off Information

Location

Unless you have pre-arranged to drop off at another branch, please return your vehicle to the branch that you collected your vehicle from. Please do a thorough check through your vehicle to ensure you are not leaving behind any personal belongings.

Enter the public car park by taking a ticket. Find the allocated Ezi Car Parks in the 3rd block of car parks. Leave the ticket and GPS (if any) locked in the car. Bring your keys into the Ezi desk in the arrivals lounge. 

Returning a vehicle after hours?  If the desk is unattended, please place the keys in the Drop Slot in the front of the counter.

If you are unable to locate our branch please phone +64 9 254 4397 or 0800 545 000 for directions from our staff.

Standard Drop Off

Please allow sufficient time to call at the depot to drop your vehicle off to us and allow for time to inspect the vehicle and transfer time to the airport.

Early Drop Off

If you have arranged an early drop off at the airport (prior to our opening hours), please confirm the details and instructions for the early drop off with Ezi Car Rental when you pick up your vehicle.

Commonly Asked Questions

• Bond

  Please note that a credit card or debit card is required to hire with us. We do not accept cash for the bond security. A minimum bond of $400* is required on all Mastercard and Visa debit card payments.

  Prepaid and reloadable debit cards, gift cards and Travel cards, are NOT accepted for payment or to use as a bond for security purposes.

  * Bonds may differ depending on vehicle type.

• Breakdown service

  All our cars are covered 24 hours a day by our partners at AA.

• Cancellations

  We keep it easy for you. There is no cancellation fee. If you wish to cancel your booking please let us know. You can cancel your booking online by clicking on “Manage a booking” section or you can phone us or email us on [email protected].